After your order is paid for, we will send the tracking waybill number to your e-mail address as soon as possible, depending on the actual condition of the products you ordered. You can find a special inquiry link in the upper right or lower left corner of our online store, which provides shipping inquiry. You can also check here.

If you have any other questions, you can always contact the PAWRIO customer service team.

Service e-mail: pawrioservice@gmail.com

Welcome to choose our service, please read the product details and colors, styles, and all the rules of our online store carefully when you make a purchase. We will be happy to provide you with quality service, you can always leave a message or email inquiries.

About logistics and transportation

For customized products, the delivery time may be delayed by a few days. We will start processing your order as soon as you place it. For other products, please read our shipping policy and feel free to leave a message or email us if you have any questions.

About Returns and Refunds
Because each product is customized for you, customized or personalized products cannot be returned for exchange or refund.
Non-customized products can be returned to us within 30 days of purchase. Please check the return policy on the bottom right corner of the online store homepage, our return policy is: return within 30 days for a refund; customer pays return shipping cost; 30% return handling fee. Please contact my customer service representative, explain the reason for the return, and cover the associated round-trip shipping costs, and we will give you the return address and inform you of the return process. Unfortunately, after 30 days, we are unable to offer you a refund.

We are confident in the quality of the products we sell and strive for 100% customer satisfaction, so if for any reason you are not satisfied with any order, please contact our customer service team. Please email us at pawrioservice@gmail.com and we will work with you to make you more satisfied with our service.